Customer Services
Discount Codes
Please note that if you have used a discount code then this comes off your purchase total and excludes delivery costs.
Postage
FREE delivery on all orders over £35 other delivery charges as follows.
For all orders over £25 and below £35 delivery charge is £1.95.
For orders up to £25 delivery charge is £3.
Please note that if you have used a discount code then this comes off your purchase total and excludes delivery costs.
Delivery prices are for UK only.
If you are from outside the UK, please contact us directly via our e-mail hello@moorlandswoolandcrafts.co.uk. for a price and delivery options.
Payments
Payments are accepted via PAYPAL, the easy, simple, & secure way to pay online.
If you are are registered with PAYPAL, payment can be made from your bank account, debit /credit card or funds that are held in your PAYPAL account.
You can also pay with your debit or credit card directly, without signing up to PayPal.
All major debit and credit cards are accepted except American Express.
Payments will show as 'Love My Socks Ltd'.
Moorlands Wool & Crafts and Love My Socks Ltd hold no financial information about any of our customers.
Delivery
We will normally dispatch your order within 24 hours..
Orders are normally delivered in 5 working days (if you have not received your order within 7 working days, please contact us via our e-mail - hello@moorlandswoolandcrafts.co.uk and we will track your order for you).
All orders are delivered by Royal Mail 2nd class delivery - no signature required.
All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we can to get your order to you on time.
Please note we do not operate on Bank and Public Holidays and therefore this will affect the time scale of orders placed
Returns
All online customers have a statutory right to cancel their order at any time up to 7 whole working days after receipt of the goods, we have extended that to 14 days. Please e-mail to confirm you are cancelling your order, then complete your returns as follows.
I don't like my purchase
If you don't like your purchase, then this can returned within the timescale above as long as the product is unused and in all the original undamaged packaging. Please ensure that our Returns Form is enclosed and the goods packaged securely. Please ensure that you request a certificate of postage (free of charge from the post office) when sending your goods back to us.
The parcel is your responsibility until it reaches Moorlands Wool & Crafts premises at the below returns address:
19-23 Getliffes Yard
Leek
Staffordshire
ST13 6HU
Once received we will endeavour to refund the cost of the product to you via your original payment method with in 14 days. Only outbound postage will be refunded.
Faulty/damaged goods
If you receive faulty/damaged goods these must be reported within 14 days of receiving them.
Please ensure that our Returns Form is enclosed and the goods packaged securely. Please ensure that you request a certificate of postage (free of charge from the post office) when sending your goods back to us.
The parcel is your responsibility until it reaches Moorlands Wool & Crafts premises at the below returns address:
19-23 Getliffes Yard
Leek
Staffordshire
ST13 6HU
Genuinely faulty merchandise will be credited in full for the item, as well as original and returns postage and packaging charges, via your original payment method within 14 days.
If the product appears to have been damaged maliciously or washed in the wrong manner, we will contact the manufacture directly to ask for their expert advice and inform you accordingly. If they confirm this is the case then no refund or exchange will be given.